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How do I become a rural water member?
Call
our office at 242-7432 or 1-800-400-8888 and a representative
will be glad to assist you.
The membership fee is $700.00. This is a one-time fee
only, and stays with the location. If this site is sold,
the membership transfers at no cost to either the seller
or the new owner. For your fee, you will receive a curb-stop
and riser and a meter package that will go into your
basement or entry into your home.
The expense incurred from digging in your line from
our main line to your home is your expense. This must
be done to certain specifications and by an approved
contractor.
For more information, click here
for online membership documents.
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What are the monthly minimum charges?
The monthly
minimum charge for Phases I and II is $26.00, and with
that you may receive 2,000 gallons of water. The monthly
minimum for Phase III - Arsenic Trioxide Project is
$22.00, and with that your may also receive 2,000 gallsons
of water. The rate schedule for water used is the same
for all three Phases.
The next 6,000 gallons $4.00 per 1,000 gallons
The next 7,000 gallons $3.50 per 1,000 gallons
The next 10,000 gallons $2.50 per 1,000 gallons
The next 25,000 gallons $2.00 per 1,000 gallons
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Is there a seasonal account where
I can pay my bill once a year?
Yes,
we do have seasonal accounts, however each seasonal
account needs to be approved by the management of SEWUD.
Please call for details.
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If I do not use any water, do I still
have to pay my bill?
Yes,
you are billed each and every month the minimum water
charge whether you use the water or not. This is due
to the debt retirement on loans that were taken to build
the completed system, and is mandated by the federal
government. If the minimums are not met each month,
the charges are assessed to the equity of your membership.
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Do I pay the net amount or the gross
amount on the water bill?
Pay the
net amount before the 10th of the month. The gross amount
includes the late fee, which, if you pay after the 10th,
should be paid.
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When is the cut-off date for late fees?
The last
date to have payment POSTMARKED is the 10th of the month.
We do go by the postmark on the envelope! If the 10th
falls on a Sunday or a holiday, we do give you an extra
day. We do not allow excuses on late payments. Unfortunately,
we do have to have a deadline, and in order to be fair
to everyone involved, we need to stick to it.
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What are the penalties at SEWUD?
1. One
is the late payment fee posted to all accounts that
have not been paid by the 10th of the month.
2. The other penalty is a $5.00 charge for not sending
in, calling, or electronically submitting a reading
each and every month.
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Why is my previous reading recorded
on the billing card an estimate?
If we
do not receive a reading from you during the time between
the billing dates, the computer automatically assesses
you a $5.00 penalty and estimates your reading for you.
The estimate is taken from the previous month's reading.
Example: If you have recorded a reading of 2,100 gallons
of water last month, and we do not receive a reading
from you before the next billing goes out, the computer
give you an estimate of 2,100 gallons or the same as
the previous month.
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How do I read my meter?
This
is a two-part question. Some of our meters are equipped
to be hooked up to a remote meter. This is a small meter
located somewhere where it is more convenient for you
to read your meter, or for the elderly who may not feel
safe going up and down stairs. This small remote meter
reads in "hundreds of gallons". This meter
is not as accurate as the main meter that is placed
in your basement. They tend not to work for long periods
of time, and your main meter is the meter of record
should any discrepancies arise. We do not install many
of these any more, unless we see that there is a direct
hinderance in the consumer reading and the main meter.
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Examples of Remote Meters
To enlarge
the diagram, simply click on the image.
You
would enter all 5 digits of this reading and include
the 2 "fixed" zeroes
on the end of the meter for a total of 7 digits.
Example of a Main Meter
To
enlarge the diagram, simply click on the image.
The
easiest way to read the main meter is to read from left
to right and record all 7 digits of the meter.
This meter reads in "tens" of gallons, so
the last digit is the permanent zero on the end of the
meter.
If you forget to send in your reading, NO PROBLEM,
just give us a call here at the office or direct yourself
to out "Meter Reading" Submission page and
simply fill in all required fields.
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Why is by water bill so high? (I
couldn't have possibly used that much water!)
There
are a number of reasons for high water usage. If your
reading is unusually high, we do try to send you a card
questioning the usage and we give you the opportunity
to call and explain why, or if it was recorded wrong,
so that we may straighten things out. We also have a
leak indicator on the meter face that will show water
usage through the meter. If there is not water being
used in the house, check this indicator to see if it
is moving. If it is, you have a leak. This indicator
goes around one time for every single gallon that you
use.
The number one culprit of in-home leaks are your toilets.
The fill valve may be sticking and causing water to
run over the overflow tube. The flapper valve may be
hanging up periodically, which may cause significant
loss if one should be gone for a day or even longer.
A toilet may cause a loss of up to 50 gallons per day
if not checked!
If you have outside faucets and/or lines, make sure
that the faucets are off. Sometimes pranksters like
to play games and turn on your outside connections.
Outside lines running to shops, barns, etc. are a little
more difficult to find. If you are having a lot of trouble,
please feel free to contact one of our field operators,
and they will advise you of what measures you can take.
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